Privacy Policy

Who we are

Small Batch Agency ("Small Batch," "we," "us," or "our") is a marketing consultancy based in Nebraska. This Privacy Policy describes how we collect, use, and share information when you visit smallbatchagency.com (the "Site") or contact us through it.

For information about how we handle client data during an active engagement, please refer to your signed engagement letter, which controls over this policy.

Information we collect

We collect only what we need to run the site and respond to inquiries. Specifically:

Contact information you provide. When you fill out a contact form, request an assessment, or email us, we collect your name, email address, business name, phone number if provided, and the contents of your message.

Meeting scheduling information. If you book a call through a third-party scheduling tool, that tool may collect your name, email, time zone, and calendar availability.

Newsletter or list sign-ups. If you subscribe to updates, we collect your email address and any preferences you provide.

Usage information. When you visit the Site, we automatically receive certain technical information from your browser, including your IP address, browser type and version, operating system, referring page, pages viewed, and the date and time of your visit.

Cookies and similar technologies. We use cookies and comparable technologies for essential site functionality and, where enabled, for analytics. See Section 6.

How we use information

We use the information above to:

Respond to inquiries, schedule calls, and provide information about our services.

Send newsletters and marketing communications to people who have opted in.

Operate, maintain, and improve the Site and understand how it is used.

Comply with legal obligations, protect against fraud or misuse, and enforce our Terms & Conditions.

How we share information

We do not sell your personal information. We share information only in these limited situations:

Service providers. We share information with vendors that help us operate the Site and our business (for example, our website host, email service provider, analytics provider, and scheduling tool). These providers are permitted to use your information only to perform services for us.

Legal and safety. We may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. If Small Batch Agency is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you if this results in a material change to how your information is handled.

Third-party services we use

The Site relies on the following categories of third-party services, each with its own privacy practices:

Website hosting and content delivery.
Analytics (for example, Google Analytics), which helps us understand aggregate site traffic and behavior.
Email marketing and newsletter platform.
Meeting scheduling and calendar tools.
Form and contact processing.

We encourage you to review the privacy policies of any third-party service you interact with through the Site.

Cookies are small text files stored on your device when you visit a website. We use them for three purposes:

Essential cookies that make the Site work (for example, session and security cookies).

Analytics cookies that help us understand how the Site is used, in aggregate. You can opt out by using browser controls, a Do Not Track signal, or our cookie banner if presented.

Preference cookies that remember choices you have made (such as dismissing a banner).

You can control cookies through your browser settings. Blocking essential cookies may cause parts of the Site to stop working.

Your choices and rights

You can:

Unsubscribe from marketing emails using the link in any message we send.
Request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
Opt out of analytics cookies as described in Section 6.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), or similar laws. To exercise any of these rights, email us at info@smallbatchagency.com. We will respond within the time required by the applicable law.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and tax obligations, and to resolve disputes. When we no longer need the information, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact us at info@smallbatchagency.com.

10. C

hildren's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

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International users

Small Batch Agency is based in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S., which may have data protection laws different from those in your country.

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Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this document and, for material changes, provide additional notice on the Site.

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Questions or requests about this Privacy Policy or your personal information can be sent to:

Small Batch Agency

Email: info@smallbatchagency.com

Website: smallbatchagency.com